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This page aims to eliminate common PC problems, so that genuine support enquiries can be dealt with more efficiently.

BEFORE YOU TRY ANY OF THE SOLUTIONS BELOW, WE ADVISE THAT YOU SHUT DOWN AND RESTART YOUR COMPUTER. MOST PROBLEMS CAN BE FIXED THIS WAY.

Jump to:
I can't see my website
I can't send or receive email via outlook
I can't connect to my webmail

Your PC is connected to your website & email via a number of computers & links, we need to find which link is broken.

Problem: I can't see my website
1. Can you see www.google.com? This site is not on our server.
Yes, then try the next option.	No, then the problem is probably with your connection to the internet.
2. Can you see www.lasttrain.co.uk? This site is on our server.
Yes, then try the next option.	No, then contact us.
3. Can you see www.planetdnb.com? This site is not on our server, but is at our data centre.
Yes, then contact us.	No, then contact us.
Remember these results for when you contact us.

Problem: I can't send or receive email via outlook.

1. Can you see your website?

Yes, then the problem might be with your computer, try the next option.

No, then the problem might be with your connection to the internet, try the next option.

2. If you have webmail, then can you see it?
Simply type your web address in the box below and press submit.

Yes, then try to login

3. Can you login to your webmail?

Yes, then the problem is probably with your computer

Problem: I can't connect to my webmail
1. Do you have webmail as part of your hosting package? Click here to see our hosting packages.
Yes, then try the next option.	No, then contact us to discuss your options.
2. Do you get the standard 'page not found' message?
Yes, then webmail may not be enabled, contact us to discuss your options.	No, then try the next option.
3. Do you get a 'disk quota' error message?
Yes, then you have too much email in your inbox. either use outlook to download it. this should empty the webmail and allow access. If this does not work, then contact us.	No, then contact us.